FAQ's

IMPORTANT NOTICE FOR RUSSIAN CUSTOMERS: From January 1, 2020, duty-free thresholds applied to goods imported for personal use were reduced to €200 and/or 31 kg per shipment. If shipments exceed these thresholds, it will be necessary to pay a fee of 15% of the cost, but not less than €2 per 1 kg. The duty is calculated separately for each parcel, regardless of their quantity for one recipient.

IMPORTANT NOTICE FOR TAIWANESE CUSTOMERS: From July 1, 2022, Taiwan customs will implement the Real Name Authentication (RNA), through which the customers would allow custom clearance of goods entering the country while improving transparency and identity security. All private consumers of shipments entering Taiwan must download the EZWAY Customs application and go through a one-time registration with their mobile number. Customers will receive a notification via the EZWAY application to pre-authenticate their shipments against the unique waybill numbers. Recipients are required to carry out the pre-authentication process through the EZWAY application for each shipment; otherwise, authorities will reject parcels at customs. Should the recipients not pre-register and pre-authenticate the shipments within 7 days of arrival, the goods will be returned to the shipper.

IMPORTANT NOTICE FOR RUSSIAN CUSTOMERS: From January 1, 2020, duty-free thresholds applied to goods imported for personal use were reduced to €200 and/or 31 kg per shipment. If shipments exceed these thresholds, it will be necessary to pay a fee of 15% of the cost, but not less than €2 per 1 kg. The duty is calculated separately for each parcel, regardless of their quantity for one recipient.

IMPORTANT NOTICE FOR TAIWANESE CUSTOMERS: From July 1, 2022, Taiwan customs will implement the Real Name Authentication (RNA), through which the customers would allow custom clearance of goods entering the country while improving transparency and identity security. All private consumers of shipments entering Taiwan must download the EZWAY Customs application and go through a one-time registration with their mobile number. Customers will receive a notification via the EZWAY application to pre-authenticate their shipments against the unique waybill numbers. Recipients are required to carry out the pre-authentication process through the EZWAY application for each shipment; otherwise, authorities will reject parcels at customs. Should the recipients not pre-register and pre-authenticate the shipments within 7 days of arrival, the goods will be returned to the shipper.

IMPORTANT NOTICE FOR RUSSIAN CUSTOMERS: From January 1, 2020, duty-free thresholds applied to goods imported for personal use were reduced to €200 and/or 31 kg per shipment. If shipments exceed these thresholds, it will be necessary to pay a fee of 15% of the cost, but not less than €2 per 1 kg. The duty is calculated separately for each parcel, regardless of their quantity for one recipient.

IMPORTANT NOTICE FOR TAIWANESE CUSTOMERS: From July 1, 2022, Taiwan customs will implement the Real Name Authentication (RNA), through which the customers would allow custom clearance of goods entering the country while improving transparency and identity security. All private consumers of shipments entering Taiwan must download the EZWAY Customs application and go through a one-time registration with their mobile number. Customers will receive a notification via the EZWAY application to pre-authenticate their shipments against the unique waybill numbers. Recipients are required to carry out the pre-authentication process through the EZWAY application for each shipment; otherwise, authorities will reject parcels at customs. Should the recipients not pre-register and pre-authenticate the shipments within 7 days of arrival, the goods will be returned to the shipper.

IMPORTANT NOTICE FOR RUSSIAN CUSTOMERS: From January 1, 2020, duty-free thresholds applied to goods imported for personal use were reduced to €200 and/or 31 kg per shipment. If shipments exceed these thresholds, it will be necessary to pay a fee of 15% of the cost, but not less than €2 per 1 kg. The duty is calculated separately for each parcel, regardless of their quantity for one recipient.

IMPORTANT NOTICE FOR TAIWANESE CUSTOMERS: From July 1, 2022, Taiwan customs will implement the Real Name Authentication (RNA), through which the customers would allow custom clearance of goods entering the country while improving transparency and identity security. All private consumers of shipments entering Taiwan must download the EZWAY Customs application and go through a one-time registration with their mobile number. Customers will receive a notification via the EZWAY application to pre-authenticate their shipments against the unique waybill numbers. Recipients are required to carry out the pre-authentication process through the EZWAY application for each shipment; otherwise, authorities will reject parcels at customs. Should the recipients not pre-register and pre-authenticate the shipments within 7 days of arrival, the goods will be returned to the shipper.

IMPORTANT NOTICE FOR RUSSIAN CUSTOMERS: From January 1, 2020, duty-free thresholds applied to goods imported for personal use were reduced to €200 and/or 31 kg per shipment. If shipments exceed these thresholds, it will be necessary to pay a fee of 15% of the cost, but not less than €2 per 1 kg. The duty is calculated separately for each parcel, regardless of their quantity for one recipient.

IMPORTANT NOTICE FOR TAIWANESE CUSTOMERS: From July 1, 2022, Taiwan customs will implement the Real Name Authentication (RNA), through which the customers would allow custom clearance of goods entering the country while improving transparency and identity security. All private consumers of shipments entering Taiwan must download the EZWAY Customs application and go through a one-time registration with their mobile number. Customers will receive a notification via the EZWAY application to pre-authenticate their shipments against the unique waybill numbers. Recipients are required to carry out the pre-authentication process through the EZWAY application for each shipment; otherwise, authorities will reject parcels at customs. Should the recipients not pre-register and pre-authenticate the shipments within 7 days of arrival, the goods will be returned to the shipper.

IMPORTANT NOTICE FOR RUSSIAN CUSTOMERS: From January 1, 2020, duty-free thresholds applied to goods imported for personal use were reduced to €200 and/or 31 kg per shipment. If shipments exceed these thresholds, it will be necessary to pay a fee of 15% of the cost, but not less than €2 per 1 kg. The duty is calculated separately for each parcel, regardless of their quantity for one recipient.

IMPORTANT NOTICE FOR TAIWANESE CUSTOMERS: From July 1, 2022, Taiwan customs will implement the Real Name Authentication (RNA), through which the customers would allow custom clearance of goods entering the country while improving transparency and identity security. All private consumers of shipments entering Taiwan must download the EZWAY Customs application and go through a one-time registration with their mobile number. Customers will receive a notification via the EZWAY application to pre-authenticate their shipments against the unique waybill numbers. Recipients are required to carry out the pre-authentication process through the EZWAY application for each shipment; otherwise, authorities will reject parcels at customs. Should the recipients not pre-register and pre-authenticate the shipments within 7 days of arrival, the goods will be returned to the shipper.